Manufacturer contacted and sent a new one for replacement. Great customer service but replacement item was nicked on the corner. It was still usable so i didn't bother to ask for another replacement. I would recommend item to be shipped in another box instead of an over-sized yellow envelop which is not adequate protection. Item sharpen my knife pretty good though..
Your kitchen knife becomes dull when the metal at the primary edge, the cutting edge becomes fatigued and rolls over to one side or both sides of the blade. This is normal, it should happen regardless of the quality of the steel and what you are using the knife for. The difference will be “when” it gets fatigued, the better the steel the longer the edge will hold out, generally speaking. However, I have noticed something with high quality knives such as a Fujiwara and this may be applicable to you: I have several different brands of knives ranging from mediocre to my one dream knife. Theoretically, the mediocre knives with their mediocre steel should become dull faster under normal use. (I am referring to use at home, not in professional kitchen and not in the hands of someone who cuts lotus blossoms all day long)

Learning sharpening technique requires focus even without worrying about the stone itself. Stones that require frequent flattening, soaking and cleaning, or that take a long time to create an edge can be a source of frustration to some beginning sharpeners. Keep in mind your willingness perform regular maintenance when choosing a starting set of stones.
There will be a drawer that extends into the mechanism under the abrasives. Any detritus from the sharpening process drops into this drawer. Exactly where the drawer is located will differ from sharpener to sharpener but it shouldn’t be hard to find. Remove the drawer flick any material into the wastebasket and then wipe out the drawer with a damp cloth or tissue. You may want to use work gloves and goggles to protect your hands and eyes from any loose metal shavings. Once the drawer is clean and dry replace it. The exact means by which the sharpening mechanism itself is cleaned will vary from manufacturer to manufacturer. Consult your owners guide for specific details. Make sure you don’t introduce any grease or other lubricants into the sharpener unless specifically directed to do so by the owner’s manual. Also, the outside of the sharpener should come perfectly clean with just a damp cloth. Avoid using commercial cleaners or abrasives of any kind.
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Our large selection of stones from many well-known manufacturers will allow connoisseurs to find the ideal stone for their needs. Because all manufacturers formulate their stones to emphasize a different mix of qualities, and because these qualities can vary widely between different stones, most woodworkers choose stones from several manufacturers to build up an optimal set of sharpening stones. Then again, once you get to know the characteristics of certain types of stone, you may find one supplier who will provide all the stones you need. Sometimes this can be an advantage. But there is no one size that fits all; each stone must fit your needs and work style.

The following are my personal favourites and they are all synthetic stones, I do have experience with natural what stones but lets keep it simple, lets stick to synthetic water stones. Believe me, some of the world sharpest knives are sharpened solely on synthetic stones. Here are my personal favourites, I use these water stones every day and the order is not necessarily in priority, they are all good.
A great sharpener for all your kitchen knives the CS2 also makes a smart addition to the gear when you’re going away on a family camping trip. It will also do a bang-up job on your hunting, pocket, boning knife and more. As mentioned it does require just a bit of getting used to in order to achieve optimal results but nothing too involved. A simple, effective, no-frills sharpener.
When a whetstone is used to cut metal, it acts like sandpaper by removing small particles of metal (aka “swarf”) with each pass of the blade over the stone. Therefore, whetstones with more coarse grits cut faster than those with finer grits and, at the same time, soft whetstones cut faster than hard whetstones because each pass of the blade over both types of whetstones not only removes fine particles of metal from the blade, it also removes fine particles from the surface of the whetstone (aka “slurry”) which continuously exposes new cutting crystals. However, if the swarf is allowed to build up on the surface of the whetstone during sharpening, it will clog the stone and drastically diminish its effectiveness. Therefore, some whetstones require water to lubricate the stone and suspend the swarf whereas, other whetstones require oil to lubricate the stone and suspend the swarf.
In addition, the most prized of the natural Japanese Water Stones are quarried in the Narutaki District north of Kyoto, Japan and are commonly available as either bench stones or pocket stones in grits ranging from 120 to 12,000. On the other hand, synthetic water stones are made from Aluminum Oxide and commonly available as either bench stones or pocket stones as well in grits ranging from 220 to 8,000 and, although this is the same abrasive material used to make India Oil Stones, the difference between the two is that the binder that holds the abrasive together enables Water Stones to be much softer than India Oil Stones which, in turn, promotes faster cutting because the worn abrasive material breaks away more quickly and is replaced with fresh, sharp, abrasive material more quickly. In addition, because water stones do not become glazed or loaded with swarf like oil stones can, new abrasive particles are constantly exposed as the stone wears so it continues to cut consistently. Plus, they can be lubricated effectively with water (rather than oil which can ruin some water stones) which combines with the fine particles of abrasive from the surface of the stone to form a slurry which polishes the bevel as the stone cuts. However, it should also be noted that Water Stones do become uneven significantly faster than other types of whetstones although, their softness does make them easier to true again. 
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